Embarking on a transformation program is an important step for a company seeking to better compete in today’s environment of disruptors and accelerated change. A successful transformation can reposition a struggling organisation as a major market competitor; it can also ensure that a top performing company remains at the top. However, successful delivery of transformation programs remains elusive; a Bain & Company survey last year revealed that only 12% of transformation programs had achieved their intended results.

Why is creating change so hard?

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